FAQ
Orders
Something is wrong with my order. How do I get help?
Please contact our support team with your oder number: help@kafahom.com, our team will help you to solve the problems.
How do I change or cancel the order？
Please contact our support team with details help@kafahom.com,
Note: All changes or cancellation should be made within 1 day of the order time. Or the change or cancellation will not be available if it is already handover to warehouse.
How do I track my order delivery?
A shipping confirmation email will be sent to you, you could track with it.
Also, you could track your order on Track My Order.
Shipping
What countries do you ship to?
We are able to ship within the continental USA. The availability of our products varies by region. Please carefully check the stock of products in your region before placing an order to avoid purchasing products that are out of stock.
What shipping service do you use?
UPS, USPS, Amazon Logistics US, or other express chosen by our warehouse. Not able to designate courier.
Do you ship to P.O. Boxes, APO/FPO addresses?
We’re unable to ship to P.O. Boxes, Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico at this time. We’re only able to ship within the continental USA.
My package says delivered, but I didn’t receive it.
Please contact our support team with details via help@kafahom.com, they will assist you to solve the issue with the express.
What can I do if there is something wrong with the item I received?
Here at KAFAHOM, we have 100% customer satisfaction guaranteed! Please feel free to contact us at help@kafahom.com. Our customer service representatives will be happy to help.
What are your return and refund policy?
More details for return and refund policy are available via Return & Refund Policy.
What if I purchased something on another site (Walmart/Ebay/Amazon) and want to return it, do I have to contact them?
Please contact the site you originally purchased your item(s) from to initiate the return process.
If I get a refund, how long will it take to be credited back to me?
We issue refunds immediately, however it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.