Refund Policy
At KAFAHOM, we strive to provide you with the best products and shopping experience. If you are not satisfied with your purchase for any reason, please review our return and refund policy below:
1. Returns Within 30 Days:
If you are dissatisfied with the product you received within 30 days of delivery, you have the option to return or exchange it. Please contact us at help@kafahom.com to initiate the return process.
2. Return Conditions:
To be eligible for a return, please ensure that:
The returned product and its packaging are in good condition, undamaged, and unused.
We do not accept cash-on-delivery (COD) return packages.
Unapproved returns sent without prior communication will not be accepted.
3. Return Process:
Step 1: Initiate the Return Request
If you are unsatisfied with your purchase and wish to return or exchange it, please contact our customer service team at help@kafahom.com within 30 days of receiving your order.
Step 2: Provide Order Information
When contacting us, please include the following information:
Your order number
The reason for the return
If applicable, attach clear photos of the product to show its condition
Step 3: Review and Approval
Our customer service team will review your request and may request additional information or clarification if needed.
Once your return request is approved, we will provide you with instructions on how to proceed.
Step 4: Receive Return Instructions
You will receive an email from us with detailed return instructions, including the return address.
Please carefully follow the provided instructions to ensure a smooth return process.
Step 5: Package the Item
Carefully package the product you are returning, ensuring that it is securely packed to prevent damage during transit.
Include all original product packaging, tags, and accessories.
Step 6: Ship the Return
Ship the return package to the address provided in the return instructions.
We recommend using a trackable and insured shipping method to ensure the safe return of the product.
Step 7: Await Processing
Once we receive the returned item, our team will inspect it to ensure that it meets our return conditions.
Refunds or exchanges will be processed within 3 business days of receiving the returned product.
4. Return Shipping Fee
Product-Related Returns: If you need to return a product due to issues arising from our end, we will cover 100% of the return shipping costs. This includes cases where the product is damaged, defective, or not as described.
Customer-Initiated Returns: In the event of a return requested by the customer for reasons other than product-related issues, the customer will be responsible for 50% of the return shipping costs. This covers situations where the customer has changed their mind or the product is no longer needed for personal reasons.
5. Return Address:
Please contact us at help@kafahom.com to coordinate your return and obtain the appropriate return address.
6. Refund Policy:
Full Refund: We support full refunds for orders canceled before they are shipped. Once the item has been shipped, we cannot process a full refund.
Partial Refund: In cases where product damage or missing parts occur due to our error, we support partial refunds or replacement parts.
Refunds for returns will be processed within 3 business days of receiving the returned item.
7. Order Cancellation:
We support the cancellation of orders before they are shipped. Once an order has been shipped, it cannot be canceled.
We value your satisfaction and are committed to addressing any concerns or issues you may encounter with our products. If you have any further questions or require assistance with a return, please do not hesitate to contact us at help@kafahom.com. We are here to assist you.
8.How long can I get the refund?
Once the order is canceled or refunded, it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.
For more information, please visit our Frequently Asked Questions.